Refund Policy

No Refunds

We appreciate you choosing https://marketera.com.hk/, which is operated by Marketera Limited. However, we must note that we do not provide refunds for any services or products purchased on our website. All transactions are considered final upon completion.

Customer Responsibility

Customers are solely responsible for their purchasing decisions made on our site. Before making any purchase, we encourage customers to carefully review all information and specifications related to the services or products they intend to acquire.

Refund Request Consideration

In exceptional circumstances, we may consider refund requests. These circumstances may include:

  • Erroneous Payments: If you accidentally make a payment or duplicate a payment.
  • Incorrect Payment Amount: If you are charged an incorrect amount due to a technical or clerical error on our part.
  • Payment Using the Wrong Details: If you can provide evidence of a payment made using incorrect payment details, leading to an unsuccessful transaction.
  • Service or Product Not Delivered: If the purchased service or product is not delivered as described for reasons within our control.

Submitting a Refund Request

If you believe that your situation falls under one of the above-mentioned exceptional circumstances, you can submit a refund request to our customer support team at support@marketera.com.hk. Please include the following information in your refund request:

  • Your Full Name
  • Email Address Used for the Purchase
  • Transaction Date
  • Transaction ID or Receipt
  • Detailed Explanation of the Issue

Review and Decision

Upon receiving your refund request, our team will thoroughly review the information provided. We aim to respond to all refund requests within 7 business days. Our decision regarding the refund request will be based on the validity of the circumstances presented and our policies.

Contact Information

If you have any questions or require further clarification regarding our Refund Policy, please feel free to contact our customer support team at support@marketera.com.hk.

Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.

Thank you for choosing Marketera!